1.	Customer Relations training refers to training on how to improve customer relations and provide customer service. Includes client-relations training for customer service/telephone/call center operators.
2.	Sales and Dealer training is provided to the sales force, franchises, and dealers to develop the attitudes, skills and habits needed to demonstrate the effectiveness of their products and services and to influence the purchasing decisions of prospects and customers.
3.	Product and Process Knowledge refers to training about the products, internal processes, and services of the company.
4.	Managerial/Supervisory Skills training refers to programs to improve the ability and effectiveness of employees to lead, manage, and supervise projects and teams/groups. Topics include human resource management, project management, process management and planning and budgeting.
5.	Quality, Competition and Business Practices training includes all Total Quality Management, business process reengineering, change management, benchmerking, resource planning, business ethics, business fundamentals, and time management courses.
6.	Executive Development programs develop the leadership and vision of current and potential senior executives. Such programs focus on responsibilities and challenges for leading corporate-wide initiatives and/or major business units. Includes strategic planning, policy, and goal setting.
7.	Interpersonal Communication training refers to training in communication and cooperation among individuals and groups, including conflict resolution, stress management, diversity training, teamwork and group dynamics.
8.	Occupational Safety/Compliance training is instruction provided to meet Environmental Health & Safety requirements, Equal Employment Opportunity and Affirmative Action requirements, right-to-know, and government-mandated training.
9.	Information Technology Skills training refers to training in the use of the company's information technology and systems, including off-the-shelf and company-specific software such as word processing, spreadsheets, databases, graphics and communications. Also includes training for information technology professionals on the programming, support, maintenance, and administration of these internal systems.
10.	Basic Skills training refers to development and/or remedial training fundamental to the workplace in courses such as literacy, reading comprehension, writing, math, and learning how to learn.
11.	New Employee Orientation training is designed to provide new employees with uniform introductory information about the company, its organization, mission, functions and policies, compensation, benefits, services, work requirements, standards, rules, safe work habits, and desirable employee-management relations.
12.	Technical Processes and Procedures training refers to training that focuses on the company's processes and procedures to create and maintain its products and deliver its services. Includes training provided to employees who operate, maintain, and use machinery, except information technology.
13.	Professional Skills training refers to training in a specialized body of knowledge or expertise such as accounting, engineering, manufacturing systems, optics, electronics, mechanics, materials science, chemistry, physics, legal, medical, financial services, banking, and consulting. It is discipline and/or industry specific.
14.	ESL - English as a Second Language
15.	Instructor Materials includes instructor manuals, workbooks, and train-the-trainer materials.
16.	Marketing Materials describes materials which relate to promotion of a company or product.